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Welcome to onlineLABsupplies.com!

If this is your first time working with us, you probably have many questions! The first thing you should know about us is that we are on online wholesaler of general laboratory equipment catering to businesses and customers who are interested in direct secure purchase of the some of the best brands in the industry at a very competitive prices. All products listed, you can buy directly ONLINE!

onlineLABsupplies.com is a trademark and part of Biolyse Scientific Co. Ltd.

Our significant purchasing volumes allow us to benefit from additional savings which we pass on to our customers and together with the variety of goods we offer, help us create a one-stop shopping experience to fulfill our customers' needs. 

Having always taken a long-term appropach to business, we aim to build long-term relationships with customers as opposed to one-shot deals. 

We aim to please all customers, whatever their size and we hope that you will always find us honest and sincere to deal with. We pride ourselves in our quick and efficient customer service. Emails are always answered promptly and efficiently and you will always hear a human voice whenever you call during our business hours. 


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*We make buying online a straight forward and easy process! 

*We have some of the best brands at competitive pricing.

*We ship internationally or you can pick up your goods yourself!

*Our team has over 50 years combined sales & customer service experience in this field

*Multilingual Staff (English, Arabic, Greek, Czech, Russian, Latvian, Urdu)

*Full staff to cater to all customer needs. Fast replies to emails!

*We own all of our merchandise. Goods are warehoused and shipped from our own facility

*Easy ordering online, by phone, email or in person

*You can track all your order history online and print invoices for your records

*User-friendly interactive website with useful tools and valuable industry resources & information!

*No business license or tax ID number needed to purchase

*New arrivals daily! Constantly changing stock!

 


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You can log-in and register for a FREE account profile in 3 easy steps. 1) On the upper right hand corner of the page, select 'Log In'. OR You can also do this on the 'Home' page by clicking 'Register Now' under 'Sign up & Gain access' 2) Go the 'New Customers box'. Click on the 'Generate New Account' tab. 3) Pease create your login info and password. Please follow the simple login process to create a user name and enter your basic information and contact details.

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Join our Newsletter by entering your Email Address in the 'Join our Newsletter' box on the upper right hand column on the homepage and Click JOIN. You can also select an 'option to recieve' newletters and updates when you register a free account profile with OnlineLabSupplies.com


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For product in stock usually take 6-14 days to arrive if shipped by air, and 45-60 days if shipped by sea.

For products not in stock depend entirely on the manufacturer. However, we do maintain constant updates and constantly coordinating with the manufacturer to improve the shipment date. 

However, delivery delays are not within our control and are subject to manufacturers schedule


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To place an order on our website:

Ordering from us is very simple. We can take your order on the phone, by email or through our website 

For instructions on how to place an order through our website, please read the information below. To order in any other way, either send us an email to sales@onlinelabsupplies.com or call +357 22660428 for information.


1) 
Register for a free account HERE. Once you have registered, you will have the ability to place an order.


2) Browse through the listings in any of our categories. Once you find something you like, click "add to cart" to add the item to your shopping cart. Once you are ready to go, click on "checkout" and follow the prompts. 

UNLESS YOUR PAYMENT METHOD IS VIA PAYPAL YOUR PAYMENT WILL NOT BE TAKEN AT THE TIME OF THE ORDER - THE INVOICE GENERATED IS PRELIMINARY AND DOES NOT INCLUDE SHIPPING FEES. YOU WILL BE CONTACTED AFTER YOU PLACE YOUR ORDER FOR PAYMENT INFORMATION.

3) Your Account Manager will be in touch with you by email or by phone within 24 hours of your order arriving in our system. We will work on the best shipping options for you, and will email you payment and order completion instructions at that point.

If you need to expedite the process, please don't hesitate to call us at +357 22660428. Otherwise, you will receive a call or email within 24 hours (during business days), or the following Monday (if your order is placed over the weekend).


4) When you receive your payment instructions, you will be free to submit the payment and order confirmation documents at your convenience. We accept many methods of payment: Credit Card, Banker's Cheque or Wire Transfers. 


5) Once we receive your order confirmation documents and payment, we will ship out the merchandise when availableYou will receive a tracking number by email so you can follow your order until it reaches you.

 


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Customers can pay via Banker's Cheque*, Wire Transfer and major credit card***.

*Check must clear before we release the goods

**We only accept Paypal if you have a confirmed address which is the same as your delivery address. (COMING SOON)

***The first time you pay with a credit card you will need to Fax us a front and back copy of the credit card as well as a copy of ID. You will also have to fax us a signed Template Credit Card Authorization form as well as signed copy of the invoice which we will provide. We will only ship directly to the Credit Card holder. (COMING SOON)

****Please note for first time transactions, our credit department insists on wire transfers as per our standard terms and conditions for all customers.

Orders over a certain amount cannot be paid using Pay Pal and/or Credit Cards.

 


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As payment method is via wire transfer, you payment will not be taken at the time of the order - the invoice is PRELIMINARY and DOES NOT include shipping fees. You will be contacted after you place your order request  for payment information and instructions. We will also provide shipping charges and availability once we have recieved the order request.


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We are able to offer you very competitive shipping quotes to any destination.


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Yes, our focus is international business. However occasionally we are restricted to sell in various countries by our suppliers. 

We are not responsible for customs clearing, however will do our best to provide you with the necessary documents to ensure smooth delivery.
 
For any special conditions and instructions we require the information before shipping.
 
Delivery Restrictions by Brand
 
We are unable to supply the following brands to North America / Europe due to licensing restrictions:
Jenway
Techne
Stuart
Electrothermal
Biotek
BWB
Nuaire
 
Unfortunately we do not supply / deliver to Iran

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Shipping costs depend on several factors such as:

*What & how many pallets/cases/loads you are purchasing

*Your address/where the merchandise is going

*Whether the delivery is to a HOME or to a COMMERCIAL location

Please click here to access our "Shipping Information" page that will give you detailed information about:

*Obtaining a shipping quote

*General shipping costs

*Shipping times

*Shipping methods

 


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We will need to be notified within 48hours of receipt of goods and we shall immediately act to remedy the situation by diagnosing the problem with you and sending you replacement parts to fix the fault or replacing the whole product. 

Very rarely goods are received damaged or not functioning and we will have to identify whether the damage was done in shipping or the product has a manufacturing default. Whatever the case, we aim to make sure that the problem is solved and you are satisfied with the service. 

Our warranty policy is available here.


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All goods are packed straight from the manufacture and all products are brand new and unused (unless clearly stated).

All Sales are final. We do offer No Exchanges, Refunds or Credits.

We do our best to explain as accurately as possible what, to the best of our knowledge and beliefs, what is included in each order. If for example you purchased a product, and you received the wrong product, then we will of course remedy the error immediately.

If for any reason, you are unsatisfied with a purchase from us, contact us within 48 hours of receiving your order and we will do our best to make you satisfied.

Please keep in mind that we are in this for the long haul, and maintaining a high number of loyal customers is our goal - if you are not satisfied with our business then you will not re-order from us. Our objective is to make our loads as profitable as possible to you so that you may keep coming back for more.

 


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Contact Information

Onlinelabsupplies.com

Tel :+357 22 660428
Fax: +357 22 660426

Electronic Mail: 

Sales e-mail: sales@onlinelabsupplies.com
Site Information e-mail: info@onlinelabsupplies.com

Address:

40-42 Vyzantiou Street, Suite103
Strovolos, 2064
Nicosia, Cyprus

Mailing Address:

P.O.Box 27686
Engomi 2432
Nicosia, Cyprus



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